Account Details –

• Account manager – Sarah Brown
• Master/Sub – 61622637

95% of their orders are processed via Webshop and the process in running smoothly. They are  experiencing lots of challenges around the non-core ordering process and the customer is being given incorrect information. This is being fed back to the main buyer and we are currently at tender for a much bigger piece of business. 

No manual orders should really come over as non-core orders should still come via OCR.

Key Facts Sheet below:

Ramsay Healthcare

45 locations

Each location has a set delivery day

We supply GOP only

Webshop accounts

Majority of orders are placed on Webshop.

Webshop accounts under sub 61737468,

Mini catalogue and allowed list set at set

BPO loaded at each account

Non-core accounts

Accounts at sub 61737467 (these are a duplication of the Webshop)

Nespresso orders are placed on non-core accounts.  (only 4 locations) 

Core items (items on Webshop) are blocked on these accounts

Some of the post codes have been manually amended to TF2 7NB due to Nespresso orders.

Orders are placed on their ordering system and should come over via OCR. If they reject they can be placed manually- PO required.

Customer will call or email for adhoc pricing so they can manually place an order. However 95% of the time there is a core alternative available.