Can I cancel my Order?

It may be possible to cancel your order if you have not yet received a confirmation e-mail from webshop or the item is on backorder and has not yet been shipped.

If your order matches the above criteria, please contact Customer Care:

Via phone :
- UK - call us on 08000 85 85 85*
- Ireland - 1800 88 22 76*
Via email:
- Send your request to CustomerCare.WISE@lyreco.com

If it is an order you have just placed – it would be quicker to call us to see if it can be cancelled.

*Please have your account number and delivery address to hand for faster processing

Hello, how can we help you?

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