ON ZENDESK - When a customer asks for a remittance you can forward this to the correct finance team using the relevant macro. There is one for the UK, and one for Ireland. 

Macro: Remittance OR Remittance IRE 

This will respond to the customer as well as create a side conversation for you to forward the remittance to the finance team. Do not forget to include the account information and to copy the information from the ticket by selecting the following icon:

Customer Info - To provide to a customer in relation to a remittance query

You can send remittance advice to the following addresses for UK & Ireland:

UK

uk.fi.bacs@Lyreco.com

Postal Address: Lyreco UK Limited, PO Box Oakengates 468, Telford, Shropshire, TF2 7WR

Ireland

ie.fi.bacs@lyreco.com

Postal Address: Lyreco Ireland, Customer Services, Unit 41 Parkwest Industrial Park, Nangor Road, Dublin 12