You can arrange to return items through your webshop provided they were ordered within the last 30 days and do not contain any non-returnable items such as special orders, Furniture, foodstuffs etc. Also orders not yet fully delivered will not work via this function.

To do this via the webshop follow these steps:

• Click on order history
• In the order date column one of the below date columns will be displayed

- Returns are possible
The customer can click this icon and they will be taken to the returns feature within Webshop.

- Returns not possible via Webshop
An online return is not possible because the order is over 30 days old, the items have not been delivered yet or the order contains only non-returnable items.

- Return Already Performed
An online return is not possible for this order because returns already exist on this order.  The customer should contact Customer Care.

• Once the blue returns are possible icon is clicked, you can then select which products and quantities to return or you can select “Return all products”
• Then click on “validate return” and you will need to select your reason for return and any supporting comments.
• Once done please ensure you read the disclaimer at the bottom requiring a confirmation tick and then confirm your return.

One of our drivers will then be out to collect your items in their original, unopened and undamaged packaging within 5 working days.

Please note, the Lyreco driver reserves the right to refuse returns should they not be in their original packaging when it has been stated they are (unless item is faulty or damaged).

If you are unable to arrange the return via webshop, please contact our Customer Care Team who will be able to assist with your request.

You can contact Customer Care via the following:

• Via phone:
  • UK - call us on 08000 85 85 85*
  • Ireland - 1800 88 22 76*
• Via email:
  • Send your request to CustomerCare.WISE@lyreco.com 

*Please have your order number or account number to hand for faster processing