Next Gen - Invoice & Payments - Self-Serve Guidance

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Contents:

Check List

Next Gen User Guide Flicky Link

 

 

I need a copy of the invoice/credit note	My invoice is incorrect. What can I do?
I have made a payment to you that is not showing. What do I do?	Which credit cards do you accept for payment?
T-Block - How to Guide	Link to Help Centre - Invoice & Payments

Back to Contents    Additional Information   Action to be taken    Attention    Return    Use a macro  Self-Serve

 

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Check List

To guide customer's to self-serve, you can follow the links below to see the supporting information on our Next Gen e-Commerce platform and FAQ.

This may differ depending on the customer, so always data cleanse before offering help to ensure you are not offering the wrong advice. 

How to support, if the customer cannot perform the action themselves online, will be linked at the bottom of each section. 

**Some features are still being built on the new e-commerce platform so there will be instances where you will need to guide the customer back to Webshop**.

 

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'I need a copy of the invoice/credit note' - Self-serve support

This feature is not yet available on our Lyreco E-Commerce Platform. 

Please contact our dedicated Lyreco Customer Care team through the chat function below or by calling us at 08000 85 85 85 for assistance. 

 

Webshop article.

 

 

Return

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How to support

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'My invoice is incorrect. What can I do?' - Self-serve support

 If you think your invoice may be wrong, please reach out to our Customer Care team through the chat function below or by calling us at 1800 88 22 76

 

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How to support

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'I have made a payment to you that is not showing. What do I do?' - Self-serve support

If you are experiencing problems with seeing your payments, please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76

 

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How to support

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'Which credit cards do you accept for payment?' - Self-serve support

This feature is not available on our Lyreco E-Commerce Platform - It is for invoicing customers only.

 

Customers wishing to pay by card will be unable to use the Lyreco e-commerce Platform, but can still order online via our WebShop. 

Please reach out to our Customer Care team through the chat function below or by calling us at 1800 88 22 76

 

Webshop article.

 

 

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Other Next Gen Articles for Self-Serve Support

Next Gen - Accounts - Self-Service Guide

Next Gen - Delivery- Self Serve Guidance

Next Gen - Ordering - Self-Service Guidance

 

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