Next Gen - Account - Self-Serve Guidance

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Contents:

Check List

Next Gen User Guide Flicky Link

 

How do I become a Lyreco Customer?	I've forgotten my log-in details. How do I recover them?
How can I change my personal data?	How do I set budget limits?
Where can I find my order history?	I need to change my invoicing set-up?
Where can I find my customer number?	How do I add an approver to my account?
How do I amend my communication and marketing preferences?	How do I add a user to my company account?

Back to Contents    Additional Information   Action to be taken    Attention    Return    Use a macro  Self-Serve

 

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Check List

To guide customer's to self-serve, you can follow the links below to see the supporting information on our Next Gen e-Commerce platform and FAQ.

This may differ depending on the customer, so always data cleanse before offering help to ensure you are not offering the wrong advice. 

How to support, if the customer cannot perform the action themselves online, will be linked at the bottom of each section. 

**Some features are still being built on the new e-commerce platform so there will be instances where you will need to guide the customer back to Webshop**.

 

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'How do I become a Lyreco Customer?' - Self-serve support

 

To purchase with Lyreco, on our e-commerce platform, start by filling out the registration form, accessible from the login screen

here

 

This link will redirect you to the (old) Webshop platform, where you need to create an account.

Upon successful registration, you will receive an email containing your account number and a temporary password. You can activate your account by logging in with these provided details.

For the security of your account, you will be prompted to create a new password during your next login to our WebShop.

When you are eligible to enter our new e-commerce & services platform, you will see a bar on the top of the page. It can take up to 24 hours before you are able to see this top bar.

 

 

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Next Gen - How do I recognise a Next Gen user?

How to support

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'How can I change my personal data? - Self-serve support

You can easily update your personal information, such as first name, last name and telephone number, by accessing the Account overview section.

 

1. Simply log in and click the user icon situated on the right-hand side of the (home) page to get started.  

 

2. When you enter the Account overview page, select 'Personal Info' either from the left menu or the centre tile. 

 

3. On the Personal Info page, you can click 'Edit' on the right-hand side. 

 

After clicking on edit, the input fields will become editable. 

4. Once done with edited, do not forget to click 'Save Changes' 

 

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Next Gen - How do I recognise a Next Gen user?

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Where can find my order history? - Self-serve support

To view your order history on the Lyreco e-commerce Platform, follow these simple steps on the NextGen Beta site: 

Firstly, you will need to be logged into the Lyreco e-commerce Platform -Back to How to log into the Lyreco e-commerce Platform

 

To access your order history, please follow these steps:

1. Click the user icon located on the right-hand side of the (home)page.

2. Select 'My orders' from the menu options.

 

Within the “Orders” section, you will find information about your pending orders, as well as detailed records of all orders placed within the past 12 months. 

 

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Next Gen - How do I recognise a Next Gen user?

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Where can I find my customer number - Self-Serve Support

You can find your customer number at the top right-hand side of the Account overview page when you are logged in.

 

If you are unable to log in to the platform to view this, please request a new login. This link will redirect you to the (old) Webshop platform, where you can request a new login. A temporary password will be issued to you by email. 

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Next Gen - How do I recognise a Next Gen user?

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'I've forgotten my log-in details. How do I recover them?' - Self-serve support

If you are unable to log in to the platform to view this, please request a new login. This link will redirect you to the (old) Webshop platform, where you can request a new login.

A temporary password will be issued to you by email. 

 

 

Additionally, you can contact our dedicated Customer Care team for assistance in resetting your online login. 

 

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How to support

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'How do I add an additional shipping address to my account?' - Self-serve support

This feature is not available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

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How to support

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'How can I change my personal data? - Self-serve support

This feature is not available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

Return

Back to Contents

 

How to support

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'I need to change my invoicing set-up. - Self-serve support

This feature is not available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

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How to support

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'How do I change my business information, billing address, and shipping address? - Self-serve support

This feature is not yet available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

Return

Back to Contents

 

Next Gen - How do I recognise a Next Gen user?

How to support

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'How do I add an approver to my account? - Self-serve support

This feature is not available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

Return

Back to Contents

 

How to support

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'How do I set up budget limits for my employees? - Self-serve support

This feature is not available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 01800 88 22 76 for assistance. 

 

Return

Back to Contents

 

How to support

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'How do I add a user to my company account? - Self-serve support

This feature is not yet available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

Return

Back to Contents

 

How to support

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'How do I limit the product range for my employees? - Self-serve support

This feature is not available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

Return

Back to Contents

 

How to support

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'Where can I find my order history?' - Self-serve support

To access your order history, please follow these steps:

1. Click the user icon located on the right-hand side of the (home)page.

2. Select 'My orders' from the menu options.

 

Within the “Orders” section, you will find information about your pending orders, as well as detailed records of all orders placed within the past 12 months. 

 

Return

Back to Contents

 

How to support

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'Can I create my own list of most purchased products? - Self-serve support

This feature is not yet available on our Lyreco E-Commerce Platform. 

Please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

Return

Back to Contents

 

How to support

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'How do I get set up/add a new e-commerce platform user? - Self-serve support

If you are eligible for our Lyreco e-commerce platform, you will be invited to join by email. You may opt in or out of the BETA phase, but if you opt in you will be sent a login by our Customer Care team. 

 

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Next Gen - How do I recognise a Next Gen user?

How to support

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'How do I amend my communication and marketing preferences? - Self-serve support

 

You can access your Communication Preferences in your Account Overview. 

 

This will take you to a consent form where you can select and deselect as applicable to adjust your preferences. Once you have completed the form, click 'Validate' to submit your request. 

 

 

You will receive an email within 48 hours confirming that your preferences have been amended for your account. 

If this does not work, or you do not get a timely response, please reach out to our Customer Care team through the chat function or by calling us at 1800 88 22 76 for assistance. 

 

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Other Next Gen Articles for Self-Serve Support

Next Gen - Invoice and Payments - Self-serve Guidance

Next Gen - Delivery- Self Serve Guidance

Next Gen - Ordering - Self-Service Guidance

Next Gen - How do I recognise a Next Gen user?

 

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