(LHD) NTC // ZFNN Process.
(LHD) NTC // ZFNN Process.
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Contents:
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Additional Information
Action to be taken
Attention
Return
Use a macro
Self-Serve
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Quick Info/ or warning 
If you are re-arranging an already failed return and a credit has been raised but the RDC has closed the collection in SiTi, please log the Original return on the NTC tracker and create a ZSUR transaction for the required items.
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How To Decide If A Reinvoice Is Needed.
1. Open the dispute in SAP (Z401)
2 .Has a credit note been generated? (use document flow to determine this, you can also check the total order value - if 0 then no credit will be generated)
3. If no credit note been generated, you can safely reject the product lines and contact the customer/RDC to arrange further action
4. If a credit note HAS been generated, please check if it's an EDI ordering account. (use either VD03/VA05 to determine this)
5. If EDI status is confirmed - please assign to IQT to action the ZFNN / If not EDI please follow steps to create a ZFNN / Reinvoice after Customer/RDC contact is made to determine and confirm NTC.
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How To Create A Reinvoice/ZFNN.
1. Open Z401 and amend your order type to ZFNN (change from ZORD)
2. Press enter and you will be prompted to enter the relevant credit note number
3. Press enter again and select "Choose Products" (see how to check which products to reinvoice below)
4. Check the following information is correct: PO, QTY, Reason code (products not returned)
5. Select your magnifying glass and choose the "Billing" tab
6. Ensure that the: Payment terms are default (eg 3050) and the "Invoicing Date" drop down is EMPTY
7. Enter your maintenance txt and save
8 .Add to NTC tracker and action off SiTi.
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How To Check Which Boxes/Products Need Reinvoicing:
1. Take the delivery note number from SiTi and enter it into the "what's in the box" SAP screen (ZL028001)
2. Cross reference the logged SU numbers in SiTi with what is in SAP and reinvoice any SUs that are NOT in the SiTi report
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What If No Reinvoice Is Needed?
1. This can be due to the RDC: rescheduling, already arranging a second attempt, the dispute was a ZSUR product line type.
2. If a ZSUR is being NTC'd, you will need to investigate why this is uncredited in the first place and if a credit has previously been raised please repeat steps 1.4 through 2.8
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